Emerald Book Company, 2009, Hardcover, Book Condition: Good, Dust Jacket Condition: Good, Unstated, Signed by Author

Trust gets a lot of lip service in the business world, particularly in the current economic climate. But according to the author, Vaness Hall, few of us really understand what trust in, how to build it, and how to determine if others view us and our organizations as trustworthy. And issues of trust exact high costs for us - ethically and financially. Hall delivers a three-pronged approach to building trust based on assessment of expectations, needs, and promises. With a practical model, compelling insights, real case studies, and easy-to-implement tips, Hall offers readers: knowledge of how to ensure that trust, once established, is not broken; guidance on how to become more trustworthy brands and businesses; and assessment tools for determining how trustworthy you are in each area of business. I say signed by author, but I can't be sure as there is a plain 'Vanessa' written on the first end paper. Size: 180mm - 250mm. 264 pages. Covers have some shelf-wear as well as some bumping to corners and extremities. Quantity Available: 1. Shipped Weight: 1-2 kilos. Category: Business, Finance & Marketing; Signed by Author. ISBN: 1934572179. ISBN/EAN: 9781934572177. Inventory No: 52460.