All prices are listed in AUD. Payments accepted in USD, GBP, EUR, or NZD by arrangement.
The Book Merchant Jenkins is an Australian Registered Business. ABN 47631073239. Australian orders include 10\% GST. Any importation taxes or customs fees for international orders are the responsibility of the customer.
If you have not received your parcel and it has been longer than 10 business days for Australian deliveries or 20 business days for International deliveries contact us so that we can open an investigation. It is very rare for our parcels to go missing. Your package is most likely awaiting collection at your local post office or has been delayed in customs.
Items guaranteed as described or a full refund including postage provided. Missing parcels will be replaced or refunded in full. Replacements or refunds for missing parcels will not be issued until Australia Post has concluded an investigation
Change of mind returns can be initiated within 30 days. Return shipping in these cases is at your own expense. Provided the item is received in the same condition it was sent out in, you will receive a refund for the item price, shipping costs will not be refunded for change of mind returns. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product, or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of lost, theft, or damaged goods during transit & therefore we advise you take out shipment registration of insurance with your postal carrier. The Book Merchant Jenkins will not be responsible for return parcels lost or damaged in transit if you choose not to insure.
Online orders processed 7 days. Instore hours 10am to 7pm, Thursday to Saturday, and by chance or appointment.