Publisher:Allen & Unwin, Crows Nest, New South Wales, 2002
Allen & Unwin, 2002, Softcover, Book Condition: Very Good, Reprint
acknowledgements, introduction by author, recommended reading, the 101 series of books, and about the author. Colour illustrated card cover with yellow, white and pale purple coloured titles to the front panel and yellow and white coloured titles to the backstrip. Colour photograph of author to the rear book panel. The title says it all how (and how not to) satisfy customer needs. Minor creasing to the book corners with age toning of the textblock edges and pages. Size: Trade Paperback. 218, [10 of which eight after the books from publishing house] pages,. Please refer to accompanying picture (s). Quantity Available: 1. Category: Business, Finance & Marketing; ISBN: 1865087440. ISBN/EAN: 9781865087443. Inventory No: 0116602.